Same Day


Advance Exchange offers whole-unit replacement for equipment that cannot be repaired through technical support. It is available in the 50 United States to help minimize downtime and is available on most models. If the Technical Assistance Center (TAC) is unable to resolve a problem, a replacement unit is shipped overnight for requests received by 2pm PST, otherwise the next business day. Parts, labor and shipping to and from the customer is included. Advance Exchange Plus provides the same service for scanners beyond the applicable Limited Warranty period and is available in single or multiple 12-month increments. For those customers requiring asset tag tracking or prefer to retain their existing scanner, Fujitsu offers Depot service. While Advance Exchange offers a replacement unit overnight, Depot repairs are returned to the customer within 5-days of receipt. Depot service includes parts, labor and shipping to the customer. Advance Exchange and Depot service is available for all Workgroup, Departmental and Low-Volume scanners excluding the fi-5750C. Advance Exchange, Fujitsu's next business day replacement program, is available in the 50 United States. In the unlikely event of equipment difficulties, Advance Exchange can reduce the impact it has on your customer's business. Advance Exchange provides next business day advance replacements for failed or broken scanners and is available on most scanner models. If TAC is not able to resolve the problem a replacement unit is shipped overnight for requests received by noon 2:00 p.m. PST, otherwise the next-business-day. Advance Exchange Plus provides the same next-business-day advance replacement service for scanners beyond the standard Limited Warranty period and may be purchased in single or multiple 12-month increments.